Frequently Asked Questions
Account
Click on the "Sign Up" or "Register" button at the top right corner of the website. Fill in your details, such as your name, email address, and password. Once completed, you’ll receive a confirmation email to verify your account. Click the link in the email to activate your account.
Click on the "Forgot Password" link on the login page. Enter your registered email address, and we’ll send you a link to reset your password.
Payments & Security
We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, and M-Pesa. All options are visible at checkout.
Yes. We use SSL encryption to protect your data. Payment details are never stored on our servers.
Shipping & Delivery
Standard shipping: 3-7 business days. Express shipping: 1-3 business days. A tracking number will be sent once your order is shipped.
Yes, we ship to most countries. Costs and delivery times vary by destination and are calculated at checkout.
After shipping, we send an email with your tracking number and a link to track the package.
Orders & Cancellations
Only if the order hasn’t been processed or shipped. Contact our support team immediately for assistance.
Yes, if the order has not been shipped. Contact customer support immediately. Changes cannot be made after dispatch.
Support & Platform
Contact us via WhatsApp or call +254 791 333 111. Support is available 8:30 AM – 5:00 PM EAT. Outside hours, leave a message and we’ll respond ASAP.
Yes. Our website is optimized for all devices including smartphones and tablets. No app is required.
No. Prices are as displayed. Shipping fees, if applicable, are shown clearly at checkout.
Products & Compatibility
MP3 audio CDs can be played on CD players with MP3 support, DVD/Blu-ray players, computers, car stereos, portable media players, home theater systems, and smart TVs (if compatible).
Ensure the CD is clean and not scratched. Confirm your device supports MP3 CDs. Also, verify that the files are not corrupted.
Contact support within 48 hours of delivery with your order number and photos. We’ll arrange a replacement or refund promptly.